Infinity Beauty New Hire Training

What is Infinity Beauty?

Infinity Beauty is a V-Spa & Beauty Studio providing Services such as: V-Steam Sessions, Body Slimming Wraps, Infrared Sauna treatments, Cupping Therapy, and Body Sculpting (and more)! We are NOT a medi-spa or a medical spa. We are NOT a healthcare provider. We do not prescribe or administer medications, diagnose or treat health conditions. Visit our social media pages for more information: (see below) 

What services are available at Infinity Beauty?

Infinity Beauty is a V-Spa & Beauty Studio providing Services such as: V-Steam Sessions, Body Slimming Wraps, Infrared Sauna treatments, Cupping Therapy, and Body Sculpting (and more)! See more detailed information about our services below. This is a view of our services from the POS (Point-of-Sale). This is how the screen will look similar to this when you are checking out customers. Take a moment to familiarize yourself with how the POS works. Practice completing a few transactions.

How to navigate the Sqaure POS?

(See photos below)

Take a moment to familiarize yourself with how the POS works. Practice completing a few transactions.

When do you think you would need to use the "Invoices" tab?

When do you think you would need to use the "Customers" tab?

When do you think you would need to use the "Transactions" tab?

Use the "Settings" Tab when the card reader is not responding. Click on "CARD READERS" Then follow the prompts to reconnect the reader.

To create a Membership (recurring payment) use the "Invoices" tab?

To view the "Menu" Click the three lines at the top Left of the screen.

How to apply a discount in Sqaure POS?

(See photos below)

Take a moment to familiarize yourself with how the 'Discounts' tab works. Practice completing a few transactions.

When do you think you would need to use the 'Discounts' tab?

-VIP Members scheduling an appointment

-VIP Members doing  a walk-in visit

-VIP Members bringing a Guest

-Someone calling in response to Groupon ad (suggest that they pay with us in person rather than on Groupon.)

How to book an appointment in Sqaure Appointments (See photos below)

Take a moment to familiarize yourself with how booking appointments with Square works. Practice booking a few appointments.

Click the + in the upper right corner.

Always make sure the customer is notified via Email & Text (Or at least one notification method). 

Then click: "Book Appointment"

Click: "Add Customer"

(OR--- Create a new customer if it is there first time here)

Then, Click: "Add Service"

Click on the Square Appointments app

Click: Create Appointment

POS Training

Customer Service Training

What do you say when someone comes into the store?

Hello! Welcome to Infinity Beauty!

Depending on the customer:

Give them a few moments to express what they need or ask questions. If they do not ask any questions, then ask them If they are here for an appoinment or if they would like to make an appoinment.

You can also let them know what services we provide and provide them with a business card or a postcard with our store information in hopes that they would make an appoinement in the future.

It is important to always be friendly and greet everyone who enters and exits our store!

 We want everyone to feel special! Customer service is a MUST and we want to go above and beyond to make sure our customers return.

What do you say when answering the phone?

"Hello! Thank you for calling Infinity Beauty! This is __________. How may I assist you?"

Depending on the customer:

If they ask to make an appointment by phone, advise them that we can send them them booking link to their cell phone and they can book an appointment online. Should they need any additional assistance, they can feel free to call us back and we can assist them in making an appointment.

If they are calling to inquire about what services we provide, see which service they are interested in. Then provide the information based on the information service poster.

It is best to avoid making appointments over the phone to keep down on the amount of no-shows. When possible, have the customers book their own appointments. Also, this keeps us from over/doubke/booking time slots.

Do we accept walk-in appointments?

Yes, we accept walk-ins. However, they may have to wait for a service is the time slot is not available. It is best to make an appointment.

What time are we open?

Tuesday-Saturday 12-7pm

Sunday and Monday by Appointment only (call to make an appointment on these days).

What should you do if someone has a complaint and is not happy with their service?

Gather their contact information: Name, Phone Number, (email adress if possible)

Get details of the complaint

Offer them a discount at the next appointment (Provide them with a coupon)

Ask them for their suggestions and is there anything we can do to improve

Be sure to apologize to the customer for their experience.

If they are still unsatisfied and irate, advise them that you will notify the Operations Manager in hopes of resolving and addressing their concerns.

When can you refuse to service a customer?

If they are acting inappropriately

If you are in fear for your safety

If they are bleeding or have visible open wounds

If they have a (visible) pacemaker, cardiac device or other implant.

If they refuse to pay for a service

If they are violent or threatening customers or staff.

If they are sick (visibly coughing, sneezing, or showing signs of a fever)

If they refuse to sign the service agreement 

What should you do when you arrive at work each day?

Turn on the lights

Turn on the music (in all rooms)

Plug up the lighting in the back area (archway)

Turn on the LED Lights in the Front Treatment room 

Check the A.C Temperature (it should be at 70 degrees)

Deodorize the space (spray the front, back and all rooms)

Turn on the OPEN sign.

Check the Appointment Calendar (using the Square Appointments App)

Plug up each V-Steam seat to ensure working properly and producing steam (If the steam seat is over-steaming or under-steaming, toubleshoot the steam seat until the desired outcome reached.

Unplug each steam seat after they have been prepped and checked for the day.

Clean all areas in the store (Sweep, swiffer, clean restroom, front area, tables, rugs, windows, etc).

At the end of each work day, disinfect all surfaces and turn off all lights, music, lamps. Place dirty linen in basket near back steam room.

What should you do if someone comes in for a Wish Local Order Pick-up?

Use the Wish Phone Located near the cash register

Unlock the phone

Open the Wish Local App

Scan the QR Code

Then go check to see if we have the item in store (it will be in our Wish Incentory box)

If we have their order, then mark the order as "picked up"

If we did not recieve the order and it is showing on their end to be at our store, advise them to contact Wish Customer service as we have no additional information.

Work Procedures Training

What should you do if you cannot make it into work?

Call your Manager Immediately to make them aware. Please try to call 1 day in advance and no less than 4 hours before the start of your shift. To call in for work call: 713-364-8040 (You will need to wait until you receive a response back, otherwise your call/notification was not successful and you will need to try to reach your Manager again). Failure to do so may result in disciplinary action up to/including termination.

What should you do if you wish to resign?

Provide a two-weeks notice in writing of your request to resign in order to be eligible for rehire.

What should you do if your work schedule no longer is suitable for you?

Notify the Manager ASAP to see if we are able to accomodate your new schedule.

How often should I expect to receive a raise?

The initial evaluation for rate increase is conducted after 90 days of continuous employment. The Second Performance evaluation is done after 1 year. Please note: performance evaluations do not always result in a pay increase.

Do Employees get any discounts?

All Employees have access to all services after hours and during break periods. All Services & Treatments for employees are FREE of charge. All products for Employees are 20% OFF.

Is there a Bonus Structure at Infinity Beauty?

All Employees have the ability to earn a Monthly Bonus by signing up Customers for an Infinity Beauty VIP Membership. This membership is on a recurring payment basis--meaning payment will automatically be drafted each month on the same day. The customer will get a notification via email before the funds are drafted each month. 

For every SILVER VIP Membership the employee sells, you earn 5$ per membership

For every GOLD VIP Membership the employee sells, you earn 8$ per membership

This BONUS is paid out each month and may be added to your routine earnings as a "BONUS" (tax free earnings).

 After enrolling the member into a VIP Membership Log their information into the Google doc.

Be sure to include their customer number.

What should you do if you are running late for work?

All Employees have access to all services after hours and during break periods. All Services & Treatments for employees are FREE of charge. All products for Employees are 20% OFF.

How to clock in/out for your shift?

To clock in and out for your shift, got to the Sqaure App and in the bottom Left corner Click on 'Clock IN-Out' then enter your PIN then click Clock in/out.